We average less than two hours response time from the time you place the call to the time a technician arrives.
Anytime you call G5 during business hours, you will speak directly to one of our team members.
We triple check each of your invoices to ensure accuracy.
G5 will replace the system at your request if your machine fails to work for reasons outside of routine maintenance.
24/7 access to place service calls, order supplies, and submit meter readings.
G5 has always provided incredible customer service. If there is a need, they are not only available to fulfill that need, but also suggest effective ways to eliminate future reoccurrences of the problem. We are all used to companies that put their best foot forward to win your business, yet G5 has the proverbial '2 foot' combination that does not stop after the sale. If you are in the market for the best copier for your business needs, G5 will fill your copier needs with incredible service!
Since purchasing our copiers from G5, we have had remarkable service from their Sales and Service teams. If I have an error come up on my copier, I make one phone call and someone is here within two hours. G5 checks on our equipment and my needs on a regular basis. I have so much going on, I really like them calling just to say, 'Do you need anything?' and 'How are the copiers doing?' When the need arises, I will certainly use G5 again. In a nutshell, G5 is everything they claim to be and more.
G5 has handled our copying, printing, and scanning needs for over seven years. I continue to be impressed by the superb service of the G5 team. The few times we have needed support service the response has always been prompt. Our software and network systems present unique challenges, but G5 has always solved any printing and scanning issues. As our business grows, I am confident G5 can continue to meet our needs.