We average less than two hours response time from the time you place the call to the time a technician arrives.
Anytime you call G5 during business hours, you will speak directly to one of our team members.
We triple check each of your invoices to ensure accuracy.
G5 will replace the system at your request if your machine fails to work for reasons outside of routine maintenance.
24/7 access to place service calls, order supplies, and submit meter readings.
I know when I call G5, no matter what, they will respond in a timely manner, and all issues will be taken care of. Customer Service is always a pleasure to talk with. I have my toner usually within 24 hours. It's always a pleasure.
Our church office had been with a national chain copier company and we were miserable. During our contract, nothing went right. We found G5 and have not looked back. Today, in the middle of a major printing job, the copier had a problem. The tech was here within a half of an hour. All of the people associated with G5 are honorable. The machine itself runs really well and is easy to understand. We are not switching, ever!
I could not be happier with G5. The Sales and Service staff are all very helpful and great to work with. At any time, I can call for help and I will have the answer or repair in no time. G5 is far above the rest.