We average less than two hours response time from the time you place the call to the time a technician arrives.
Anytime you call G5 during business hours, you will speak directly to one of our team members.
We triple check each of your invoices to ensure accuracy.
G5 will replace the system at your request if your machine fails to work for reasons outside of routine maintenance.
24/7 access to place service calls, order supplies, and submit meter readings.
The City of Mauldin administration department has been very pleased with the service and equipment we have received from G5. Our sales rep is very knowledgeable about the machines and ensures that his customers are satisfied. The Service department is top notch - we never have to wait over an hour to have our copier serviced. G5 is great to work with!
The Sales team was tenacious and followed through on every one of their promises. They uncovered the hidden costs associated with my existing plan and showed me how to upgrade for about the same money. G5's Support team provided stellar support from installation through today. One telephone call will solve any problem I have (even when it's user error). It's rare to have a partner that you can absolutely rely on 100% of the time. I will never use another vendor for my copier or printer needs.
When printers go down in business, it is more than an inconvenience, it is a loss of revenue. G5 makes sure that we are up and running as quickly as possible. We have called on them many times in a 'panic' trying to get a mailing out or with some technical problem and without exception they have been prompt, courteous, and very professional.