Tech Tips

Your system is programmed to prompt you for help when it needs something more than what has been provided. Sometimes these messages need a little clarification. One message G5 can help with is [...]

Problem: I accidentally sent or pressed start on a print/copy job. We have all been there. As soon as you hit the “print” button, you notice a typo that was absolutely not there 7 seconds ago. [...]

Problem: My originals are jamming in the document feeder. What is happening? Picture this: The copier. 9:22 AM. You place a stack of 47 originals in the document feeder of the copier and press [...]

Problem: Misfeeds right after opening a new ream of paper, skewing feeding stacks of paper through the document feeder. Solution: Your paper feeding experience needs to be a little less drab and [...]

Problem: The copier says to load paper, but the trays are full. Solution: Check the paper size and/or paper type. Typically, if your copier is telling you to load paper it is because there is a [...]

Problem: Scanning errors. Possible Solution: Lower your file size by changing the resolution, or change the Color Mode setting. When scanning to an email destination the file size of your [...]

Problem: Error codes or broken gears Possible Prevention: Toner must be agitated in order to break up the clumps that form while the toner is settling inside the cartridge. Once a toner is [...]

Problem: Mysterious issues. Randomly jamming, producing poor copy quality, curling the paper, all or some of these things. The function and output of an MFP is only as good as the supplies used [...]

Error Codes; everyone gets them, no one wants them. The G5 Helpdesk can resolve many codes. Our field technicians and system integration staff will walk you through clearing these codes or remote [...]

Problem: Lines on the copies. Possible Solution: If using the Automatic Document Feeder when the lines appeared, check the slit glass. The slit glass is the narrow glass on either the far right [...]