Problem: Lines on the copies.
Possible Solution: If using the Automatic Document Feeder when the lines appeared, check the slit glass. The slit glass is the narrow glass on either the far right or far left of the main glass. Even the smallest speck on the slit glass will create lines on copies. A damp paper towel or a fingernail is a good tool for this job. For stubborn specks, alcohol wipes work very well.
If these tips do not take care of the issue, please call G5 and our technicians will get the machine back in working order.