Your Machine ID is assigned by G5 and appears on the front of your copier in red digits. This number is used when you place service calls and supply orders. It is either a single letter followed by four numbers, i.e. A1234 or four numbers followed by a single letter, i.e. 1234A. However, certain equipment will have a machine ID that does not follow that standard.

The model number is the number assigned by the manufacturer to identify different products. You can find this on the front of your machine near the manufacturer’s logo or on your invoice.

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