General

Let your Sales Representative know when you plan to move. We can help safely move your equipment to your new location. If you have already moved, there are a few options: You may call our office [...]

Toner pirates are scam artists who lie or mislead unsuspecting office staff into accepting replacement toner for corporate copy machines, or who send replacement toner unsolicited, and then bill [...]

We clear the data history on all machines when we pick them up.

Whether you are moving across town, to a different suite in your building, or just want to put the copier in a different office, we would be happy to assist you. Your machine is not in serious [...]

There are specific paper varieties that should be used with your equipment. Make sure to purchase special color or thickness paper with one of these descriptions: Cardstock (up to 80 lbs) Laser [...]

If your machine has a copy function key, hold it down and it will tell you your usage amount. If your machine has a home button to the right of the touchscreen, double click that button.

Not all toner is used during the copy process. The excess goes into a waste container that needs to be emptied every so often. Instructions are located on the box to replace the container.

There are several ways to submit a meter: Submit through the Customer Portal Email to MeterRequests@gfive.net Call our office at 864.675.5755 or 980.333.0155 Fax to 864.675.6555 or 980.879.2624

Check the following: The power cord is securely plugged into the power filter. The power filter (also know as a p-surge) is securely plugged into the wall outlet. The main power button on the [...]

Your Machine ID is assigned by G5 and appears on the front of your copier in red digits. This number is used when you place service calls and supply orders. It is either a single letter followed [...]