Problem: Scanning errors.

Possible Solution: Lower your file size by changing the resolution, or change the Color Mode setting.

When scanning to an email destination the file size of your document is very important. There is a file size limitation set by the email server your company uses to send emails. If a scan job is too large, you may get an error at the copier or your scan may just never come through to your email.

Most copiers today are able to scan in 3 color modes: Full Color, Gray scale, and Mono2. Gray scale and Color produce larger files and higher quality scans. Mono2 will make a file much smaller and allow more pages to be scanned per job. Many copiers are also able to scan to USB where the size limits are less restrictive.

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