Thank you for showing interest in the System Integrator position.  Here is a little more information about that position and about our company.

The Right Candidate

A team player who is highly motivated and possesses good communication skills.  This is a support role serving G5 customers.  We are looking for someone to provide first line response to customers requiring assistance with their multi-function devices or related computer concerns.  You will need strong troubleshooting capabilities and the ability to quickly work towards a resolution on the phone or via email. Required skills and knowledge:

  • Windows workstation OS (XP-Win8)
  • Mac OS X
  • Microsoft Office 2003-2013
  • Troubleshooting skills
  • Communication skills
  • Critical thinking
  • Attention to detail
  • Time management

Preferred skills and knowledge:

  • Windows server OS (2003-2012)
  • Microsoft Exchange server
  • Active directory
  • DHCP
  • Network communication/configuration
  • FTP/Filezilla
  • Remote Desktop
  • DNS
  • Firewall configuration
  • SMTP
  • Installation/maintaining of local & network print drivers
  • 1-2 Years existing IT or customer service experience

Responsibilities

  • Respond to level 1 and 2 helpdesk calls over the phone utilizing remote support technology in a professional and pleasant manner.
  • Set up and configure network multi-function imaging devices at the customer location by working with the customer’s IT department (or outsourced IT) to ensure smooth transition from previous equipment.
  • Perform general computer maintenance and other internal technology assignments assigned by the IT manager.
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